Refund and Cancellation Policy

1. GENERAL POLICY

Due to the digital nature of our products, ALL SALES ARE FINAL AND NON-REFUNDABLE. Once a digital code has been issued, revealed, or a top-up has been credited to your game account, the transaction cannot be reversed, returned, or exchanged.

This policy applies to all products sold on Evo Mana, including but not limited to game currencies, activation codes, vouchers, and direct top-up services.

2. COOLING-OFF PERIOD WAIVER (JAPAN SPECIFIC)

Pursuant to the Act on Specified Commercial Transactions (特定商取引法) of Japan, you acknowledge and agree that:

• The mandatory "Cooling-Off" period does NOT apply to digital content purchases
• By completing a purchase, you expressly consent to the immediate delivery of the digital product
• You waive any right to cancel the transaction once delivery has commenced

This waiver is in accordance with Article 59-2 of the Act on Specified Commercial Transactions.

3. REFUND ELIGIBILITY

We will consider a refund or replacement ONLY in the following circumstances:

• Technical Failure: The product was not delivered due to a verified technical error on our system
• Invalid Code: The code provided was invalid or already redeemed before delivery to you
• Duplicate Charge: You were charged multiple times for the same order

4. NON-REFUNDABLE SITUATIONS

Refunds will NOT be provided for:

• User Error: Incorrect User ID, Server ID, or Region selection
• Change of Mind: Deciding you no longer want the product after purchase
• Game Issues: Problems with the game itself, including bans, suspensions, or server issues
• Publisher Delays: Delays in credit application due to game publisher maintenance
• Code Sharing: Codes that were shared, lost, or stolen after delivery
• Price Changes: Price reductions or promotions after your purchase

5. REFUND PROCESS

If you believe you qualify for a refund:

1. Contact our support team within 48 hours of purchase
2. Provide your order number, email address, and detailed description of the issue
3. Include any relevant screenshots or evidence
4. Our team will investigate and respond within 3-5 business days

Approved refunds will be processed to the original payment method within 7-14 business days.

6. CHARGEBACKS AND DISPUTES

Filing a chargeback or payment dispute without first contacting our support team is considered a violation of these terms. We reserve the right to:

• Suspend or terminate your account
• Report fraudulent chargebacks to relevant authorities
• Pursue legal action to recover losses

Please contact us first at [email protected] to resolve any issues.

7. CONTACT INFORMATION

For refund inquiries, please contact: