Refund and Cancellation Policy

Last Updated: March 23, 2026

1. General Policy

Due to the nature of our products (in-game currencies, vouchers, etc.), all sales are final once payment has been completed and the product has been delivered (i.e., credits have been applied via our system, or a code has been displayed or sent). Cancellations, returns, and refunds are not accepted in principle after delivery.

This policy applies to all products sold on Evo Mana, including but not limited to game currency, activation codes, vouchers, and direct top-up services.

2. Waiver of Cooling-Off Period (Japan-Specific)

In accordance with Japan's Act on Specified Commercial Transactions, you acknowledge and agree that:

• The mandatory "cooling-off" period does not apply to purchases of digital content
• By completing a purchase, you expressly consent to the immediate provision of digital products
• You waive any right to cancel the transaction once provision has commenced

This waiver is in compliance with Article 59-2 of the Act on Specified Commercial Transactions.

3. Eligible Refund Conditions

We will only consider refunds or exchanges under the following circumstances:

• Technical Failure: If the product was not delivered due to a confirmed technical error on our system
• Invalid Code: If the code provided was invalid or already redeemed before delivery to you
• Duplicate Charge: If you were charged multiple times for the same order

4. Non-Refundable Situations

In particular, refund requests arising from the following circumstances will not be accepted:

• User Error: Incorrect User ID, Server ID, or Region selection (erroneous purchases made at the Customer's own discretion)
• Change of Mind: If you decide you no longer want the product after purchase
• Publisher Service Termination: Termination of service, suspension of accounts, or changes to in-game specifications by the Game Publisher
• Publisher Delays: Delays in top-up application due to game publisher maintenance
• Code Sharing: Codes that were shared, lost, or stolen after delivery
• Price Changes: Price reductions or promotions that occur after your purchase
• Other Non-Attributable Events: Any other events not attributable to the Company

5. Refund Process

If you believe you qualify for a refund:

• Contact our support team within 48 hours of purchase
• Provide your order number, email address, and a detailed description of the issue
• Include any relevant screenshots or evidence
• Our team will investigate and respond within 3-5 business days

Approved refunds will be processed to the original payment method within 7-14 business days.

6. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting our support team is considered a violation of our Terms of Service. We reserve the right to:

• Suspend or terminate your account
• Report fraudulent chargebacks to relevant authorities
• Pursue legal action to recover losses

Please contact [email protected] first to resolve any issues.

7. Contact Information

For refund inquiries, please contact:

EVONET GLOBAL JAPAN株式会社
Customer Support Department
〒104-0042
東京都中央区入船二丁目3番7号 TSUKIJI EAST SQUARE 8階
Email: [email protected]
Phone: 0570-00-1542 (Mon-Fri 10:00-18:00 JST)